NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS
Making A Purchase
We do try to ensure that all items listed on our website are in stock however we may at times run out of stock of some items. Should this happen we will either remove the item from the website or mark it as awaiting stock. If we take your order for an item but run out of stock before dispatch we will backorder for you. We will endeavour to contact you should this occur with the option to cancel should you wish to. We accept Visa, Visa Electron, Solo, Switch, MasterCard Delta, Maestro, Paypal and Nochex. We trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions. Cards keyed online are automatically debited at the time of purchase.
Shipping And Handling
The website knows the weight of your order and the shipping destination. We use reliable couriers in order to get the best service for our customers.
Cancelling an Order
You have the right to cancel the contract for your purchase within 7 working days of delivery. Should you wish to cancel a contract, write Cancel Contract on the back of the invoice, package the items securely and send them to us with the invoice within 7 working days from the delivery date. We require that you notify us that you are returning the goods 24 hours prior to shipping.
The return address is:
Bertha the Queen
We recommend that you use a recorded-delivery service as no refund can be given until we receive the goods. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item incorrectly. Should you wish to cancel your order please note that we will not refund postage and packing costs, we will only refund item prices.
We offer all our customers a 30-day money-back guarantee on all our products. All products also carry a minimum of 1 year’s manufacturers warranty against failure and defects under reasonable operating conditions. This does not affect your statutory right. If you are not satisfied with your item, you can return it for exchange / credit. If you wish to return a product, please contact us to inform us that the item is being returned. For DVD’s, software pc and Video games purchased from fourthstreet returns can only be accepted if they are returned to us in original condition unopened and with all seals in tact.
Your order will normally be dispatched the same day if we receive it before 4pm UK time Monday to Friday with the exception of English bank holidays and weekends. Orders received after 4pm will be dispatched the next working day. Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross-border shipments are subject to opening and inspection by customs authorities.
NOTE: Should the courier have to make a 3rd attempt at delivery (after 2 unsuccessful attempts), there will be an extra charge of £7. You can also arrange to pick the item up from their local depot to avoid the charge. We are charged £12 by the couriers for the return to us of all failed deliveries; this charge must be passed onto you, the customer. If your order is returned to us due to a failed delivery we can either re-send the order (at your cost) or issue a refund minus the courier charges both ways. For orders sent by Royal Mail there is no charge raised for the return, where appropriate the customer is still responsible for the shipping charge to re-send.
Credit Card Security
All Credit card transactions are secure.
In the unlikely event that you have a complaint concerning an order through FourthstreetContact us either by e-mail.
We use technology to track the patterns of behaviour of visitors to our site. This includes using a “cookie” which is stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Fourthstreet is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the UK Data Protection Act 1998).
Information we collect about you.
We collect information about you for 2 reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service. The information we collect about you includes: your name, address, phone number, email address, goods ordered and credit/debit card details. We will not e-mail you except in connection with your current order or query unless you are subscribed to our mailing list. We will not supply any of your details to any third party in the future except for the purposes of debt recovery, unless required by law. Personal information that we hold will be held securely in accordance with the law. We are listed as a controller on the Data Protection Register (www.dpr.gov.uk).
All rights including copyright in this website are owned by Fourthstreet. Any use of the site or its contents including copying or storing other than for your own personal use is prohibited without the written permission of Fourthstreet.
Fourthstreet makes no representations or warranties of any kind with respect to this web site. Price and availability information is subject to change without notice. These disclaimers and exclusions shall be governed by and construed in accordance with English law.
We accept orders only on the basis that you have read and understood our terms and conditions.
All goods remain the property of Fourthstreet until paid for.